everything we get asked
Frequently honest questions.
Can’t find what you’re looking for? Drop the bird a note — replies usually within a day.
Accounts & connections
No. OAuth only — the same flow you already use for any trusted tool. Revoke in one click from your Accounts tab.
Meta (Facebook + Instagram) and Google Ads (including YouTube, Search, Shopping, and Performance Max) at launch. TikTok connector is next. LinkedIn, Pinterest, Snapchat, and Reddit rolling out after that.
A background job refreshes tokens automatically. If a refresh fails we email you and surface a red chip on the Accounts tab.
Yes — one Adsly workspace, many ad accounts. Plans cap by total ad spend, not account count.
Data & security
Encrypted at rest in Postgres (Neon) in our US-East region. Platform access tokens encrypted with AES-256-CBC.
Never. Your data is yours. We use Anthropic Claude which has zero data retention on API traffic.
Type II audit in progress — full report available on the Scale plan today; expected by Q3.
Settings → Data & privacy → Delete account. Wipes everything within 7 days, confirmed by email.
AI behaviour
Only if you set up an auto-pilot rule and explicitly turn it on. Otherwise every recommendation needs a tap.
Claude Opus — the bird is grounded in your real data through 6 tools: performance queries, creative vision, market research, and more.
Yes. Every plan ships with explicit kill criteria. Treat suggestions like a smart junior analyst, not gospel.
Billing
Flat monthly tier, capped by ad spend. No seats, no overage. See the pricing page.
14 days on Growth, no card required.
First 14 days, full refund. After that, prorated.
Yes. Prorated, no fees. Downgrades take effect next billing cycle.
Didn’t see your question?
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